Foldque
How to Request Deletion
You may request deletion of your Foldque account even if the app is no longer installed on your device. You can start the request using one of the following methods:
- In the App: Use Settings → Account → Delete My Account in the Foldque app.
- By Email: If you cannot access the app, contact support@foldque.com, preferably from the email address registered to the account so that we can verify ownership.
- Use “Account Deletion Request” as the subject and identify the username of the account you want deleted. We may request additional verification for security purposes.
Deletion Flow and 30-Day Recovery Period
When account deletion is initiated, your account may be deactivated and a 30-day recovery period may apply. During that period, signing back in through the available product flow may allow the deletion request to be cancelled. Additional verification may be required where necessary for account security.
Account and Profile Data
After the recovery period ends, account data and directly identifying profile data are deleted or irreversibly anonymized, subject to applicable legal retention requirements and the exceptions described below.
Status of User Content
How questions, solutions, images, and other User Content are handled depends on whether the content was linked only to your personal account, had previously been shared with other users or collaborative spaces, had been made public, and whether legal or technical retention requirements apply.
- Personal account content: Where no applicable retention requirement exists, content tied only to your account may be deleted or made inaccessible.
- Shared or public content: Where reasonably necessary to preserve product integrity, legitimate use by other users, or legal records, content may be retained after removing its association with your profile (anonymized); where appropriate, it may instead be disabled or deleted.
- Content removed for rights violations: Even where the content itself is no longer accessible, infringement notices, action history, and dispute records may be retained for the period reasonably necessary to establish, exercise, or defend legal rights.
Deleting an account does not guarantee immediate removal of copies, caches, or indexes previously created by search engines or other third parties for content that had been made public. Foldque may update access and technical signals within systems it controls; third-party update times are governed by those third parties.
Images, Technical Copies, and Backups
Images and related files may be placed into background deletion or cleanup queues. Physical deletion therefore may not occur at the exact moment the recovery period ends. Data contained in periodic backups may remain for a limited period until overwritten or deleted through the ordinary backup cycle and is not restored to active use during that period except where required for legitimate recovery or legal purposes.
Exceptional Retention
The following records may be retained only for as long as reasonably necessary for the relevant purpose and as permitted or required by applicable law:
- Open user reports, intellectual property notices, disputes, and violation records.
- Security, abuse-prevention, and fraud-prevention records.
- In-app purchase, subscription status, transaction-verification, and legally required financial records.
- Error, security, and performance records, subject to data-minimization and appropriate technical controls.
- Records required by law and limited-duration system backups.
Your Data Protection Rights
Account deletion does not eliminate other rights you may have under applicable data protection law. For privacy requests, contact privacy@foldque.com or support@foldque.com. For more information, see our Privacy Policy.